Product Questions / Troubleshooting:
Browsing/Pre-purchase and FAQ:
Post Purchase questions:
Manufacturer Support Questions:
Why is my new ink cartridge not printing? This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn't the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.
Why didn't my cartridge print the full amount of pages? Why was the yield lower than what was quoted online?
Customers often worry about the yield of their cartridges. They often mistakenly try to track yield by time. The amount of time it takes for a cartridge to go empty is a bad indicator of yield. The cited yield for ink and toner cartridges is given at 5% coverage. This is usually not a lot of print on a page. Typically only a short memo is at 5% coverage. If you are printing letters, using legal size paper, printing photos, web pages or doing any kind of graphics your coverage will vary greatly. This will cause the yield to drop greatly.
Why am I getting an error message when I install my new cartridge? The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 888-321-2552.
How to fix the problem:Cartridges that do not have an internal print head (Epson, Brother, Canon,)
A lot of times this is caused by the chip on the cartridge not making direct contact with the printer sensors. All you need to do is open the area of the printer where your cartridges are installed. Remove the problematic cartridge from its designated port and reinstall the cartridge to ensure it is properly seated, secured, and that the chip is lined up with the printer censor. Close the printer cover and proceed to turn off the printer. Wait a few a few seconds and restart your printer. Proceed to print a test page and you should be good to go. If this problem still occurs please call our customer service department at 888-321-2552.
Cartridges that have an internal print head (HP, Lexmark and some Canon)
Why does it say my cartridge is empty when I install it? All of our cartridges are inspected before packaging to ensure that the cartridge was filled with the correct amount of ink. The chances of actually receiving an empty inkjet are incredibly rare. A lot of times this reading is caused by the cartridge not being properly seated in its designated slot. We suggest that you remove the cartridge and reinstall it, make sure that it snaps into place and that it is seated correctly and securely. Please take into consideration that your printer doesn’t actually read the ink level of the cartridge. In fact the printer software determines the level of ink by remembering the number of pages that were printed when the previous cartridge was installed, which then estimates how much ink is remaining and when it should be replaced. If you install your new cartridge before you let the printer driver reset there is a chance that the printer may think you are still using the old empty cartridge. One way of fixing this issue is to reinstall your cartridge and click on the install new cartridge option; you may have to refer to your printer’s manual for further instructions. This will indicate to your printer that a new cartridge has been installed which will then prompt it to reset the internal page counter. This should eliminate that message, if further assistance is needed please call our customer service department at 888-321-2552.
Some cartridges come in big sets for example, 4 black and 2 of each color. Can the cartridges be mixed around within the set so that we can get more of one color than others? No. The cartridge sets can not be mixed. We have price breaks on the individual colors so you can order them individually to get better prices on them.
How can I get dried ink out of my inkjet print head so I can print again? Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out take the cartridge out of the water and dry it using a soft cloth to "Q-tip." Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is reestablished. If your print head is damaged you will have to buy a new cartridge as the print head cannot be repaired.
Why does the cartridge I received look bigger than the one that's already in my printer? A majority of our remanufactured cartridges are equipped with a protective clip that must be removed before installation. This is an L shaped clip that runs along the side of the cartridge. This is provided to protect the cartridge from any possible damage. This will make your cartridge seem a lot larger than the cartridge in your printer. Please open the package and carefully remove the protective clip as well as any protective tape that is covering the print head of the cartridge. If you still need further assistance please call our customer service at 888-321-2552.
How should I handle my cartridge? Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the printer.
What is the best way to store my cartridges? It is always ideal to store your cartridges in a room temperature setting. It is also a good idea to store your cartridges in an upright position. A lot of times during shipment these units are not sitting in an upright position and ink will tend to settle at the opposite end of the cartridge which may cause printing issues. Ideally before use you want to have your cartridge sit in the upright position for a couple of hours to ensure that the ink moves to the bottom of the cartridge allowing the ink to pass through the sponge, which will allow the cartridge to print properly.
Does the letter at the end of the HP inkjet cartridge part number matter? For example, if the cartridge is a C6656A will the C6656AN work as well? The letter at the end of HP ink cartridge numbers signifies the volume. Most HP cartridges only have one type such as the #56 which you will also see shown as the C6656, C6656A and C6656AN. HP sometimes shows the cartridge as the 56A or C6656A, but the full part number is C6656AN. All versions are the same product with the same ink volume. Only if the first letter after the numbers was different would it be the same cartridge with a different volume. Other first letters at the end such as 51645G and 51645A are the identical cartridge, but with different volumes. The G is the free starter cartridge that comes with a printer and the A is the regular high volume cartridge that is sold in stores. When our cartridges are manufactured we always fill the cartridges completely. So, regardless of the letter at the end of part number or the letter you are used to order you will always get a high volume cartridge for us.
Why don't you carry Epson refill kits? Epson printer incorporate a high quality print head onto their printers instead of disposable print heads on their cartridges. So, due to the sensitivity of the Epson print head we do not endorse or sell refill kits for Epson printers.
What is a remanufactured inkjet cartridge? These professionally remanufactured inkjet cartridges are original manufacturer's brand inkjet cartridges which have been through one cycle of service and have been recharged. Every inkjet cartridge has been thoroughly cleaned along with the printhead nozzles. Then the cartridge is filled with the same ink formulation, checked if it has the correct internal atmospheric pressure, inspected for any possible shell leakage, tested the operation of all electrical circuitry and finally ran through an actual print test. If the cartridge passes our rigid standards, it has been remanufactured!
What are inkjet refill kits and how can they save me money? Inkjet cartridge refilling consists of personally recycling your empty inkjet cartridges so they can be used again. Using InkTec refill kits you can refill your cartridge 2-6 times using our tools, high quality ink, patented refill clip, and easy to follow pictured and written instructions. Refilling allows you to save money compared to buying new cartridges and help the environment at the same time.Universal Refill kits and ink quality information
Ink quality is the most important part of refilling. The print head on your cartridge may get clogged or destroyed by the inks that can not match the OEM's specifications. InkTec inks are formulated and tested under strict laboratory conditions to ensure the highest output quality at all times as compared with other OEM products.
How many times can I refill my inkjet cartridge? The amount of times you can refill a cartridge depends on the care taken between refilling and the inkjet print head. Until this wears out you can keep recycling your empty cartridges. As a rule of thumb you can usually refill your cartridge 4-8 times.
When is the best time to refill my inkjet cartridges? If possible you should refill your inkjet cartridges before they run out. This will stop ink from drying in the print head between refills.
What is the shelf life of compatible brand ink cartridges? They have a three year shelf life.
Do you buy back empty cartridges?
LD Products is proud to partner with GreenHippo.com to provide a complete online recycling resource to our many users who are interested in responsibly disposing of empty ink & toner cartridges, OEM unused ink & toner cartridges, used & new cell phones, and used & new iPad/Tablets. Recycle responsibly and make money at the same time!
Will my warranty be voided if I refill my cartridges?
Often customers have expressed a legitimate concern as to whether the use of compatible cartridges in their printer will void their printer's warranty. The answer is NO!
If a coupon forces my order to go under $50 will I still get free shipping? No, the order total after any coupons or discounts must be over $50.00 in order to receive free shipping in the contiguous U.S.
Do you offer any types of discounts? Aside from our everyday low prices you can always sign up for our coupon newsletter by visiting our ldproducts homepage or by entering your email on our newsletter sign up page. Once on our homepage all you need to do is enter your email address on the top right hand corner of the home page and hit the subscribe button. You will be emailed a monthly newsletter with a coupon code that will allow you to save up to 10% off your order. Some restrictions do apply.
Every time I add a second item to my shopping cart the first item disappears. What is wrong? Most likely you have cookies disabled and that is why you are having problems ordering. Cookies allow us to track you while adding products to your shopping cart while orders. If you enable cookies you should be able to finish ordering online. If not please call us at 888-321-2552 and we will gladly take your order over the phone.
Does the free shipping apply to Canada orders too? Orders shipping to Canada will ship Priority Mail according to the rate chart found here. Due to higher restrictions, safe guards, and customs inspections, orders can take up to 6-12 business days to arrive. Unfortunately, Canadian shipments do not have tracking numbers. Usually light orders take 6-7 days while heavier orders take longer. Customers are responsible for any duties or taxes imposed by Canadian Customs.
Will I have to pay sales or use tax on my order? Local sales or use tax may apply to your order depending on the order’s “ship to” address. For important information on sales and use tax, please see our sales and use tax page located at http://www.ldproducts.com/terms
Do you offer expedited shipping? Yes, we offer UPS 2nd Day and Overnight shipping. 2nd Day shipping options will be available during the checkout process. If you would like to get your package delivered Overnight you can get a shipping quote by calling us at 888-321-2552 as this option is not available online.
Is your website secured? We strive to provide you with the safest online ordering experience possible. This site is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
Can I order by check? If you would like to pay by check or money order please use the online checkout process. Start by selecting the items you wish to order. When you have all the items you want press the "check out" button. Continue through the checkout process by entering your shipping address. Under the payment option you will see an option to "Pay by Check" select this option and continue. Write the order confirmation number on your check and send it to our address: 3700 Cover St. Long Beach, CA 90808. Please note your order will not be shipped until your check has been received.
Why have I not received my email confirmation? Once an order is received online an email confirmation is immediately sent to the email address that was provided. Another email is then sent to you once the order is processed. A final email confirmation will be sent once the order is actually shipped out. If you have not received any of these emails it is possible that the email was delivered to your Junk Mail folder or we may have the incorrect email address on file. It is also possible that the order was never received in which case you may call our customer service at 888-321-2552 for assistance.
Why have I not received my order? We ship all orders from Long Beach CA. Most packages that are shipped within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. To view our transit times click here. There is also the rare possibility that one of the items you ordered may be back order. To check the status of your online order please click here or login. You may also call customer service at 888-321-2552.
How can I track my order? You may track your order by logging on to your online account by clicking here or by logging in. You may also call our customer service department at 888-321-2552; one of our courteous representatives will be able to assist you in locating your order.
I am getting a new printer, what do I do with my old one? You can find more information about how you can recycle your old printers by clicking here!
What is a printer driver and where do I find it? A printer driver is software that should come with your printer. Once they are installed on your computer, these drivers covert the information that different programs make into printable formats for your printer. Without drivers, printers wouldn’t know how to resize and reorganize information from webpages to fit onto whatever size of paper that you put into your printer. Printer Drivers are basically there to tell your printer how to make what you end up seeing on the page look as close as possible to what you see on your screen.
How do I find the manual for my printer? Although there is no manual for individual printer cartridges, a manual does come with your printer. If you happen to lose your printer manual, online copies can be found on the webpages of the manufacturer that made it.
Where do I find my Material Safety Data Sheets? Each printer manufacturer also releases a Material Safety Data Sheet (MSDS) for the ink and toner that they produce. These sheets go over the safety implications associated with the contents of their products. For instance, ingesting the liquid ink inside of an ink cartridge is inadvisable; but to figure out specifically what the results of that decision would be, you would refer to a Material Safety Data Sheet.
For the support page including the drivers, manuals, or material safety data sheets select your printer brand below and click "Go"