The following return policies and procedures have been established for all LD Products orders.
You may use the table below to quickly navigate to area you are interested.

UNOPENED MERCHANDISE

Unopened cartridges, refill kits, or cartridge recycling mailers may be returned within 365 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable.

OPENED/DEFECTIVE MERCHANDISE

Refill Kits

Opened/Defective refill kits may be returned within 365 days of purchase for a replacement kit or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with your cartridge after refilling, please visit our refill help page for troubleshooting tips or call us at 888.321.2552 as most problems can be fixed over the phone.

Remanufactured Cartridges

Opened/defective remanufactured cartridges may be returned within 365 days of the purchase for a replacement cartridge or a full refund of the purchase price. If the order was placed incorrectly and the cartridges have been opened, we will not accept them back as they are no longer in sellable condition. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 7am - 6pm PST and Saturdays 8am - 4pm PST to set up a replacement or return.

Laser Toner Cartridges

Opened/defective toner cartridges may be returned within 365 days of the purchase for a replacement cartridge or a full refund of the purchase price. If the order was placed incorrectly and the cartridges have been opened, we will not accept them back as they are no longer in sellable condition. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 7am - 6pm PST and Saturdays 8am - 4pm PST to set up a replacement or return.

Compatible Cartridges

Opened/Defective compatible cartridges may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 7am - 6pm PST and Saturdays 8am - 4pm PST to set up a replacement or return.

Original Equipment Manufacturer (OEM) Cartridges

Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges.

Inkjet Cartridge Recycling Mailers (Ink Mail)

LD Products does not accept opened mailers or mailer recycled cartridges as return products. Cartridges recycled through the mailer service are NOT warranted by LD Products, but by the recycling company. Once redeemed, the warranty provided by the recycling company is the lone warranty provided on the cartridge. LD Products does not provide additional warranty. For more information on the warranty provided please review the insert included with your mailer box.

SHIPPING CHARGES

Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping:

Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if their entire order is returned for a refund.

REFUNDS

Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

EXCHANGES

If you have ordered the wrong product, or if you have bought a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the formed linked below and write your order number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 5-10 business days of the products arriving back to us.

LD Products
Attn: Returns
2500 Grand Ave
Long Beach, CA 90815

Please download and print a return form here, and return with your return package.
(Note: The file linked above requires Adobe Acrobat Reader. If you do not have Acrobat you can download it free at adobe.com)

We only accept products back for an exchange or refund for 1 year after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition.

LD Products is not responsible for products sent to us that are past our warranty or not ordered from our company. If we receive products that are not eligible for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 888.321.2552 before returning any items.

PACKAGING ERRORS

If you have received an incorrect item(s), please email, info@ldproducts.com, or call, 888.321.2552, us so we may immediately begin to correct the error.