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Shane H.
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  • Common Questions
  • Order Information
  • Business Solutions
  • School/Government
  • Refund Policy
  • Contact Us

Common Questions & Answers

I can't tell the different between standard and high yield.

Normally, a high-yield cartridge will be a much better value as they usually produce twice the number of prints for just a few dollars more than standard yield cartridges. However, this does not necessarily mean that there will be a difference in the size of the cartridge.

Additionally, remanufactured or compatible ink cartridges that are considered standard yield will sometimes contain more ink than the printer brand cartridge.

If I pay online who has access to my info?

No one can access credit card information once orders have been placed. Only the last four digits are seen by our reps for verification purposes.

If I place an order today, when will you ship?

As long as items are in stock and an order is placed before 4pm Pacific Time Mon-Fri, the order will ship the same day. Otherwise, the order will go out on the next business day.

What carrier do you use to ship?

We ship through UPS, FedEx and USPS (depending on the weight of the package).

How much does shipping cost?

Shipping is free within the contiguous US with a minimum purchase of $50. For Canadian shipping costs and other shipping questions, refer to our shipping policy.

Do you offer expedited shipping and how much does it cost?

We offer UPS 2 day and Next Day services, and all vary by weight and shipping address. UPS 2 day is available online, while Next Day is over the phone only. We recommend making expedited orders over the phone to confirm product availability.

Has my package shipped?

99% of our orders ship the same day. When your order goes out, an automated email is sent. However, if your package doesn't arrive or you didn't receive an email with your tracking number, please contact us by phone, email or Live Chat so we can assist you.

Do you ship internationally?

We have a few options for international shipping. We ship to Canada, Puerto Rico, Guam and APO addresses, the rates of which can be viewed on our shipping policy page. A main reason we don't ship to other international countries is that our print consumables are for US printers only.

Order Information, Questions & Answers

Personal Check and Money Orders

If you would like to pay by personal check or with a money order please select the prepay by check option after you have added your items to the cart and are ready to checkout. This will allow you to place an order in our system and give you an invoice to print and order number to write on your check. Then, you mail your check to us and once we get it we will ship out the order you placed online. Please make all checks payable to LD Products and send to our headquarters at 3700 Cover St, Long Beach, CA 90808.

Order Tracking

Where can I track my package?

Depending on the carrier, packages can be tracked on ups.com, usps.com, or fedex.com with the tracking number included in your confirmation email.

Why didn't I receive the tracking number via email?

These emails are automated, so the only reasons that you would not receive the email is that your email address was entered incorrectly or that the message is being caught by your email spam filter.

How can I get my tracking number?

If the order was placed online you can log in to your account to retrieve your tracking number. For phone orders, you can either call our customer service line or check your shipment email.

Shipping Policy

In the contiguous United States, orders under $50 are charged a flat-rate of $4.95. Orders above $50 are free. Rates to Canada are based on weight and take longer to receive because of Customs inspections at the border.

For the full shipping policy, click here.

How long will it take to get my package?

Within the contiguous US, you can expect to receive your order within 2-5 business days.

If I pay online who has access to my info?

No one can access credit card information once orders have been placed. Only the last four digits are seen by our reps for verification purposes.

If I place an order today, when will you ship?

As long as items are in stock and an order is placed before 4pm Pacific Time Mon-Fri, the order will ship the same day. Otherwise, the order will go out on the next business day.

What carrier do you use to ship?

We ship through UPS, FedEx and USPS (depending on the weight of the package).

How much does shipping cost?

Shipping is free within the contiguous US with a minimum purchase of $50. For Canadian shipping costs and other shipping questions, refer to our shipping policy.

Do you offer expedited shipping and how much does it cost?

We offer UPS 2 day and Next Day services, and all vary by weight and shipping address. UPS 2 day is available online, while Next Day is over the phone only. We recommend making expedited orders over the phone to confirm product availability.

Has my package shipped?

99% of our orders ship the same day. When your order goes out, an automated email is sent. However, if your package doesn't arrive or you didn't receive an email with your tracking number, please contact us by phone, email or Live Chat so we can assist you.

Do you ship internationally?

We have a few options for international shipping. We ship to Canada, Puerto Rico, Guam and APO addresses, the rates of which can be viewed on our shipping policy page. A main reason we don't ship to other international countries is that our print consumables are for US printers only.

Privacy Policy

LD Products is committed to respecting your privacy. For the sake of transparency we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this easily accessible, we make it available on our homepage and at every point where personally identifiable information may be requested.

Is it safe to put my credit card number on your site?

Yes, our site uses SSL encryption for credit card security and is tested daily with McAfee security. To help address concerns about possible hacker access to your confidential data and the safety of visiting this site, the "live" McAfee Secure emblem appears only when this site passes the daily McAfee Secure tests.

Additionally, our privacy statement and policies have been reviewed by TRUSTe for compliance with program requirements.

If I pay online who has access to my info?

No one can access credit card information once orders have been placed. Only the last four digits are seen by our reps for verification purposes.

I do not want to use my credit card; do you accept other payment methods?

We also accept PayPal, Amazon checkout, and pre-payment by check.

School and Government

We welcome all government agencies to partner with LD Products. LD has been partnering with federal, state and local government agencies across the US since 1999. We have multiple contract options available in addition to our government priced online accounts. LD Products Government Programs Division is dedicated to delivering the easiest and most efficient office solutions for our government customers.

For more information, please visit our Government Programs Division Page.

Refund Policy, Questions & Answersy

Any product that you buy from LD Products comes with a 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.

You can return the majority of our products for a full refund within 24 months of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.

For the full refund and return policy, click here.

How will I know when my refund goes through?

When we receive your returned package, a credit will appear in your account with us within a few days. Typically, the card that we charged will be credited within 7-14 business days.

How long will it take to get my refund?

Typically, packages take 7-14 business days to process through our returns department and be refunded.

Is there a restocking fee?

No, we do not charge a fee for returning our items.

Will you mail me a check for my refund?

We always refund to the original payment method. If you paid by check originally, you would receive a check, credit card payments will be refunded to the credit card, and Paypal payments will appear in your Paypal account.

Can I just get store credit?

No, unfortunately we don't offer any sort of store credit; all items returned will be refunded to the original source of payment. Exchanging items would require separate transactions. First, we would issue a refund, and then a brand new order can be created for the additional items.

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