Plantronics EncorePro 720 Customer Service Headset PLNHW720 + Click to enlarge

Plantronics EncorePro 720 Customer Service Headset

Stereo - Black - Wired - Over-the-head - Binaural - Circumaural - Noise Cancelling Microphone

Reg. Price $168.00
Our Price $159.46
Each

QTY
IN STOCK!

Plush ear cushions and featherweight materials
Wide-band audio and noise-canceling microphone
Sliding microphone boom ensures precise positioning
Hours of comfortable wear
Sleek design

SKU
PLNHW720
Manufacturer
Plantronics, Inc
Manufacturer Part Number
78714-101
Brand Name
Plantronics
Product Model
HW720
Product Type
Headset
Packaged Quantity
1 / Each
Product Series
700
Limited Warranty
2 Year
Form Factor
Circumaural
Compatibility
  • PC
  • Desk Phone
Recycled
No
Features
Comfortable

REVIEW SNAPSHOT®

by PowerReviews
Plantronics EncorePro 720 Customer Service Headset
 
2.7

(based on 16 reviews)

Ratings Distribution

  • 5 Stars

     

    (5)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (8)

50%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Awesome

This is the most comfortable & clear sounding headset I have every had. I've been dispatching for 17 yrs and I love this headset.

This is the most comfortable & clear sounding headset I have every had. I've been dispatching for 17 yrs and I love this headset.

VS

Most Liked Negative Review

 

Frustrated customer

I ordered this product twice now. We 1st determine the cord adapter was not working (used one from another headset). Headset seem to work, until it was determine that the the microphone...Read complete review

I ordered this product twice now. We 1st determine the cord adapter was not working (used one from another headset). Headset seem to work, until it was determine that the the microphone must not work, no one could hear caller. Had to arrange to return, then ordered 2nd set. Again, cord adapter not working, again verified with a working cord. Then again, the microphone is not working...Arrgghhh!! Very frustrating! This is for a new manager in my company and needless to say, he's not a happy customer.I can't see any volume option for the microphone and we do have other headset, like it that do work, so any suggestions would be greatly appreciate. FYI, both sets were given a trial on different phones, so it's not the manager's phone.

Reviewed by 16 customers

Displaying reviews 1-10

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1.0

Not reliable

By cs01

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

LONG-TERM RELIABILITY??? Designed for the rigors of call-intensive environments, minimizing operational disruptions and costly downtime??? Misleading....My headband snapped and broke away from the earpiece in less than 6 months.

 
1.0

USELESS!!!

By jasoncole

from New York, NY, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

I read the previous lousy reviews AND bought a Plantronics "cable assy 3.5mm" to fit my iphone with the quick connect thingy only to get it and find out Plantronics apparently has different styles of quick connects?!?!?!?! There is like 1/8" difference in width and they don't match. If you are selling this thing why not list compatible accessories?????!!!!!! Sucks.

 
1.0

this headset will not work with a cell phone

By sc00

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

this headset will not work with a cell phone despite purchasing the adaptor

 
1.0

Dont freaking buy this

By Milan

from Austin, TX, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

This head set does not connect with the standard phone jack out of the box. But unfortunately they do not reveal this little information anywhere in their catalog. You only find it after you receive the head set. To top it off the product page on their web site does not guide you to the right part you now need to buy to make this stupid thing work.

 
3.0

EncorePro 710/720 - Over-the-head, binaural, noise

By melissaj

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

Sound is good. Headset is quite comfortable. However other people on my calls complained about my breathing noise. I was able to eliminate noise by adding a sponge cover to mic. Headset should come with a sponge cover.

 
1.0

Horrible product.

By Tully

from Memphis, TN, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

I have been a 911 Operator for a number of years in a high volume call center and have worn many headsets, this one if the worst ive tested. The clarity of this headset compared to others is HORRIBLE. Background noises are not very clear and could mean the difference in detecting a the slightest detail to determine if there scene security issue for officers. The comfort factor of this headset is one of the worst no matter how much you adjust the head piece. I would receive a migrane each time I would wear it. Do your agency a favor and dont waste the money on this product. The Plantronics HW251 Noise Canceling headset is one of the best I've experienced in my 10 years of experience. Its lighter, comfortable and one of the clearest I've used

 
5.0

Works Perfectly

By Tracy5678

from Pittsburgh, PA, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

I bought this for my husband as a gift as he is a 911 operator and had problems hearing on his previous headsets. He said this is much more clear and great quality. He is very happy with this product.

 
5.0

Four Years of Excellent Service

By Robertg

from Oakland, CA, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

All I need after 4 years is new earpiece covers. Nice clear sound. Bought the special cable to use with the office desk phone.

(15 of 19 customers found this review helpful)

 
1.0

Frustrated customer

By Extremely upset

from St. Paul, MN

Verified Buyer

Comments about Plantronics EncorePro 720 Customer Service Headset:

I ordered this product twice now. We 1st determine the cord adapter was not working (used one from another headset). Headset seem to work, until it was determine that the the microphone must not work, no one could hear caller. Had to arrange to return, then ordered 2nd set. Again, cord adapter not working, again verified with a working cord. Then again, the microphone is not working...Arrgghhh!! Very frustrating! This is for a new manager in my company and needless to say, he's not a happy customer.I can't see any volume option for the microphone and we do have other headset, like it that do work, so any suggestions would be greatly appreciate. FYI, both sets were given a trial on different phones, so it's not the manager's phone.

(1 of 1 customers found this review helpful)

 
3.0

Dissapointed

By rgc100

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

Bought headset and did not realise that you have to have the recommended accessory. May have not read as much as I should have. Headset looks good but still cannot use it, need to purchase adaptor cord. Needs to say that the recommended accessory/adapter cord is mandatory if you do not have one. You may be buying a replacement headset then it is not needed.

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