LD Products
Office Supplies

Refund Policy

QUESTIONS? CALL 888.321.2552

All of our products are backed by a full one year 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund--your choice.

Please call us at 888.321.2552 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST and a customer service representative will be able to set up a reshipment and return label for the problematic item.

Unopened Merchandise

Unopened products may be returned within 365 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable.

Opened Merchandise

Refill Kits

Opened refill kits may be returned within 365 days of purchase for a replacement kit or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with your cartridge after refilling, please visit our F.A.Q. page for troubleshooting tips or call us at 888.321.2552 as most problems can be fixed over the phone.

Remanufactured Cartridges

If you are unsatisfied with your remanufactured cartridge or find it has a defect it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Laser Toner Cartridges

If you are not fully satisfied with your laser toner cartridge or find it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Compatible Cartridges

If you are unsatisfied with your compatible cartridge or find that it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Original Equipment Manufacturer (OEM)

Cartridges Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges.

Inkjet Cartridge Recycling Materials (Ink Mail)

LD Products does not accept opened mailers or mailer recycled cartridges as return products. Cartridges recycled through the mailer service are NOT warranted by LD Products, but by the recycling company. Once redeemed, the warranty provided by the recycling company is the lone warranty provided on the cartridge. LD Products does not provide additional warranty. For more information on the warranty provided please review the insert included with your mailer box.

Office Supplies

If you are unsatisfied with your office supply purchase or find it to be defective, it may be returned within 365 days of purchase for product replacement or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 888.321.2552 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Shipping Charges

Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applied to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if their entire order is returned for a refund.

Refunds

Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

Exchanges

If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our one year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.

Download Return Form

LD Products
Attn: Return
3700 Cover St.
Long Beach, CA 90808

We only accept products back for an exchange or refund for 365 days after the purchase was made. Only products purchased from LD Products can be returned for an exchange and unopened products must be in sellable condition. LD Products is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 888.321.2552 before returning any products.