LD Products
Office Supplies

Have questions? We have answers - click a topic below to get started.

Anti-Spam Policy

LD Products does not engage in spamming and we only work with companies that promise not to spam. But if you are spammed, please let us know and we will investigate and work to resolve the issue. To report a spammer, please forward the email that you received to abuse@LDProducts.com so appropriate action can be taken.

For the full anti-spam policy, click here.

Refund Policy

Any product that you buy from LD Products comes with a 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.

You can return the majority of our products for a full refund within 365 days of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.

For the full refund and return policy, click here.

Privacy Policy

LD Products is committed to respecting your privacy. For the sake of transparency we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this easily accessible, we make it available on our homepage and at every point where personally identifiable information may be requested. View our Privacy Policy

 

Shipping Policy

In the contiguous United States, orders under $50 are charged a flat-rate of $4.95. Orders above $50 are free. Rates to Canada are based on weight and take longer to receive because of Customs inspections at the border.

For the full shipping policy, click here.

Order Tracking

You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.

School and Government

We welcome all government agencies to partner with LD Products. LD has been partnering with federal, state and local government agencies across the US since 1999. We have multiple contract options available in addition to our government priced online accounts. LD Products Government Programs Division is dedicated to delivering the easiest and most efficient office solutions for our government customers.

For more information, please visit our Government Programs Division Page.

Personal Check and Money Orders

If you would like to pay by personal check or with a money order please select the prepay by check option after you have added your items to the cart and are ready to checkout. This will allow you to place an order in our system and give you an invoice to print and order number to write on your check. Then, you mail your check to us and once we get it we will ship out the order you placed online. Please make all checks payable to LD Products and send to our headquarters at 3700 Cover St, Long Beach, CA 90808.

Contact Us

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General Questions & Inquiries
Purchasing Assistance
Product Returns
Affiliate Programs
Cartridge Recycling
Marketing Opportunities
You have inventory for sale

Common Questions & Answers

  • I can't tell the difference between standard yield and high yield.

    Normally, a high-yield cartridge will be a much better value as they usually produce twice the number of prints for just a few dollars more than standard yield cartridges. However, this does not necessarily mean that there will be a difference in the size of the cartridge.

    Additionally, remanufactured or compatible ink cartridges that are considered standard yield will sometimes contain more ink than the printer brand cartridge.

  • I can't create a new password.

    When attempting to create a new password, keep in mind that only one password can be active at a time. This means that if a new password has been requested, multiple attempts to log-in with the old password will result in the account being locked by the system.

    Similarly, if a new password has been requested, a request for a new password will void the password associated with the previous request.

  • I did not receive a confirmation number.

    Confirmation numbers are emailed using an automated system at the end of the online purchasing process. The most likely cause for failed delivery of a confirmation number is an incorrectly entered email address. If the email address has been entered correctly, the message is most likely being intercepted by a spam filter.

    Orders made over the phone must be manually entered into the email system which can cause a short delay in the sending of the email confirmation.

  • Why can't I track my international package?

    International orders, most often to Canada, are not capable of being tracked beyond the US border as part of a logistical complication. With these orders, customers should expect a short delay in delivery as a result of Customs inspection at the border.

  • Why does the cartridge I received look bigger/smaller/different than the OEM?

    Some of the aesthetic differences in online images and the products that customers receive exist to avoid confusion of brands. Other differences are caused by replacement of parts and similar factors that affect the appearance but not the performance of your cartridge.

  • How do I get discounts (coupons)?

    There are several ways to receive discounts. The easiest would be to join the LD Products mailing list which offers frequent discounts by email. Additionally, there are occasional sales on the website as well as through other companies affiliated with us. We also encourage our customers to follow us on Facebook, Twitter and Google+ for exclusive offers.

  • Why is the ink level reading low or empty?

    As a development in the changing technology of printers, ink cartridges attempt to communicate with the printers regarding the amount of ink remaining inside. The cartridges used in the most recent printer models can be reset once the ink cartridges are refilled. However, older models cannot be reset. The usage of the ink in these cartridges must be monitored by the user.

  • Why are the remanufactured and compatible cartridges so much cheaper?

    Compatible and remanufactured cartridges are being produced in a less expensive way which translates into a less expensive product for the customer. The cost of creating new cartridges from raw material falls heavily on the original manufacturer. Even in consideration of our extensive and detailed system of cleaning and repair, the costs associated with remanufactured and 100% compatible products are significantly lower than OEM's.

  • What are remanufactured and compatible cartridges and how do they differ from OEM's?

    A remanufactured cartridge is one that has been used by a customer and returned to our company. At that point, we take the cartridge through an in-depth inspection, cleaning, and repair process before refilling it with new ink and reselling it at a significant savings. Even though the chamber that holds the ink is the same, the product that the customer receives is comprised of 60-80% new material.

    A compatible cartridge is one that has been made specifically to fit a certain printer. Although it is not made by the company that makes the printer, it has been made specifically for that printer and we guarantee its compatibility.

    The most obvious difference between these products and OEM's is the price. Aside from the financial disparity, there is also the concept of energy efficiency. Use of remanufactured cartridges greatly reduces oil and plastic consumption.

Anti-Spam Questions & Answers

  • If I provide my email address on an order/newsletter sign up, will you spam me?

    No, the only time we will contact a customer is to provide coupons/promotions, with an order confirmation, or to contact them in regards to an order they have placed.

  • How do I remove my email address from your email list?

    There is a link at the bottom of each email for people who want to unsubscribe. If you don't want to wait until the next email goes out, you can opt-out of our email list through the Spam policy page.

Refund Policy Questions & Answers

  • How will I know when my refund goes through?

    When we receive your returned package, a credit will appear in your account with us within a few days. Typically, the card that we charged will be credited within 7-14 business days.

  • How long will it take to get my refund?

    Typically, packages take 7-14 business days to process through our returns department and be refunded.

  • Is there a restocking fee?

    No, we do not charge a fee for returning our items.

  • Will you mail me a check for my refund?

    We always refund to the original payment method. If you paid by check originally, you would receive a check, credit card payments will be refunded to the credit card, and Paypal payments will appear in your Paypal account.

  • Can I just get store credit?

    No, unfortunately we don't offer any sort of store credit; all items returned will be refunded to the original source of payment. Exchanging items would require separate transactions. First, we would issue a refund, and then a brand new order can be created for the additional items.

Privacy Policy Questions & Answers

  • Is it safe to put my credit card number on your site?

    Yes, our site uses SSL encryption for credit card security and is tested daily with McAfee security. To help address concerns about possible hacker access to your confidential data and the safety of visiting this site, the "live" McAfee Secure emblem appears only when this site passes the daily McAfee Secure tests.

    Additionally, our privacy statement and policies have been reviewed by TRUSTe for compliance with program requirements.

  • If I pay online who has access to my info?

    No one can access credit card information once orders have been placed. Only the last four digits are seen by our reps for verification purposes.

  • I do not want to use my credit card; do you accept other payment methods?

    We also accept PayPal, Amazon checkout, and pre-payment by check.

Shipping Policy Questions & Answers

  • How long will it take to get my package?

    Within the contiguous US, you can expect to receive your order within 2-5 business days.

  • If I pay online who has access to my info?

    No one can access credit card information once orders have been placed. Only the last four digits are seen by our reps for verification purposes.

  • If I place the order today, when will you ship?

    As long as items are in stock and an order is placed before 4pm Pacific Time Mon-Fri, the order will ship the same day. Otherwise, the order will go out on the next business day.

  • What carrier do you use to ship?

    We ship through UPS, FedEx and USPS (depending on the weight of the package).

  • How much does shipping cost?

    Shipping is free within the contiguous US with a minimum purchase of $50. For Canadian shipping costs and other shipping questions, refer to our shipping policy.

  • Do you offer expedited shipping and how much does it cost?

    We offer UPS 2 day and Next Day services, and all vary by weight and shipping address. UPS 2 day is available online, while Next Day is over the phone only. We recommend making expedited orders over the phone to confirm product availability.

  • Has my package shipped?

    99% of our orders ship the same day. When your order goes out, an automated email is sent. However, if your package doesn't arrive or you didn't receive an email with your tracking number, please contact us by phone, email or Live Chat so we can assist you.

  • Do you ship internationally?

    We have a few options for international shipping. We ship to Canada, Puerto Rico, Guam and APO addresses, the rates of which can be viewed on our shipping policy page. A main reason we don't ship to other international countries is that our print consumables are for US printers only.

Order Tracking Questions & Answers

  • Where can I track my package?

    Depending on the carrier, packages can be tracked on ups.com, usps.com, or fedex.com with the tracking number included in your confirmation email.

  • Why didn't I receive the tracking number via email?

    These emails are automated, so the only reasons that you would not receive the email is that your email address was entered incorrectly or that the message is being caught by your email spam filter.

  • How can I get my tracking number?

    If the order was placed online you can log in to your account to retrieve your tracking number. For phone orders, you can either call our customer service line or check your shipment email.