PLNHW720

Plantronics EncorePro 720 Customer Service Headset

Stereo - Black - Wired - Over-the-head - Binaural - Circumaural - Noise Cancelling Microphone

Reg. Price $168.00

Our Price $159.46 Each

Quantity In Stock!
Plush ear cushions and featherweight materials
Wide-band audio and noise-canceling microphone
Sliding microphone boom ensures precise positioning
Hours of comfortable wear
Sleek design
  • Additional Info
SKU
PLNHW720
Manufacturer
Plantronics, Inc
Manufacturer Part Number
78714-101
Brand Name
Plantronics
Product Model
HW720
Product Type
Headset
Packaged Quantity
1 Each
Product Series
700
Limited Warranty
2 Year
Form Factor
Circumaural
Compatibility
  • PC
  • Desk Phone
Recycled
No
Features
Comfortable

REVIEW SNAPSHOT®

by PowerReviews
Plantronics EncorePro 720 Customer Service Headset
 
2.7

(based on 18 reviews)

Ratings Distribution

  • 5 Stars

     

    (6)

  • 4 Stars

     

    (1)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (9)

50%

of respondents would recommend this to a friend.

Most Liked Positive Review

 

Awesome

This is the most comfortable & clear sounding headset I have every had. I've been dispatching for 17 yrs and I love this headset.

This is the most comfortable & clear sounding headset I have every had. I've been dispatching for 17 yrs and I love this headset.

VS

Most Liked Negative Review

 

Frustrated customer

I ordered this product twice now. We 1st determine the cord adapter was not working (used one from another headset). Headset seem to work, until it was determine that the the microphone...Read complete review

I ordered this product twice now. We 1st determine the cord adapter was not working (used one from another headset). Headset seem to work, until it was determine that the the microphone must not work, no one could hear caller. Had to arrange to return, then ordered 2nd set. Again, cord adapter not working, again verified with a working cord. Then again, the microphone is not working...Arrgghhh!! Very frustrating! This is for a new manager in my company and needless to say, he's not a happy customer.I can't see any volume option for the microphone and we do have other headset, like it that do work, so any suggestions would be greatly appreciate. FYI, both sets were given a trial on different phones, so it's not the manager's phone.

Reviewed by 18 customers

Displaying reviews 1-10

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5.0

great product

By Gr107

from Somerville, NJ, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

Very comfortable, good quality headset

 
1.0

Disappointing, Don't work with Galaxy S7/S8 series

By CraigA

from California, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

These were okay with previous phones, albeit I was never able to get much volume out of them. However with the S7 Edge and S8 Plus I get very loud hiss as soon as I connect them. Other headsets like the AKGs that come with the S8 Plus and a Jabra headset I use for Skype work fine so it seems like the Plantronics have some kind of compatibility issue.

 
1.0

Not reliable

By cs01

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

LONG-TERM RELIABILITY??? Designed for the rigors of call-intensive environments, minimizing operational disruptions and costly downtime??? Misleading....My headband snapped and broke away from the earpiece in less than 6 months.

 
1.0

USELESS!!!

By jasoncole

from New York, NY, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

I read the previous lousy reviews AND bought a Plantronics "cable assy 3.5mm" to fit my iphone with the quick connect thingy only to get it and find out Plantronics apparently has different styles of quick connects?!?!?!?! There is like 1/8" difference in width and they don't match. If you are selling this thing why not list compatible accessories?????!!!!!! Sucks.

 
1.0

this headset will not work with a cell phone

By sc00

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

this headset will not work with a cell phone despite purchasing the adaptor

 
1.0

Dont freaking buy this

By Milan

from Austin, TX, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

This head set does not connect with the standard phone jack out of the box. But unfortunately they do not reveal this little information anywhere in their catalog. You only find it after you receive the head set. To top it off the product page on their web site does not guide you to the right part you now need to buy to make this stupid thing work.

 
3.0

EncorePro 710/720 - Over-the-head, binaural, noise

By melissaj

from Undisclosed

Comments about Plantronics EncorePro 720 Customer Service Headset:

Sound is good. Headset is quite comfortable. However other people on my calls complained about my breathing noise. I was able to eliminate noise by adding a sponge cover to mic. Headset should come with a sponge cover.

 
1.0

Horrible product.

By Tully

from Memphis, TN, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

I have been a 911 Operator for a number of years in a high volume call center and have worn many headsets, this one if the worst ive tested. The clarity of this headset compared to others is HORRIBLE. Background noises are not very clear and could mean the difference in detecting a the slightest detail to determine if there scene security issue for officers. The comfort factor of this headset is one of the worst no matter how much you adjust the head piece. I would receive a migrane each time I would wear it. Do your agency a favor and dont waste the money on this product. The Plantronics HW251 Noise Canceling headset is one of the best I've experienced in my 10 years of experience. Its lighter, comfortable and one of the clearest I've used

 
5.0

Works Perfectly

By Tracy5678

from Pittsburgh, PA, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

I bought this for my husband as a gift as he is a 911 operator and had problems hearing on his previous headsets. He said this is much more clear and great quality. He is very happy with this product.

 
5.0

Four Years of Excellent Service

By Robertg

from Oakland, CA, United States

Comments about Plantronics EncorePro 720 Customer Service Headset:

All I need after 4 years is new earpiece covers. Nice clear sound. Bought the special cable to use with the office desk phone.

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Cartridge Comparison Guide
  • Cartridge Types
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  • Number of Pages & Shelf Life
Cartridge Type
Genuine or OEM (Original) Cartridges Remanufactured Cartridges Compatible Cartridges
Description OEM stands for original equipment manufacturer, meaning the cartridge was made by the same company that made your printer. Original brand cartridges are very reliable and sometimes the only option if your printer is new to market or uncommon. Remanufactured ink is a genuine brand cartridge that has gone through one cycle of use. After use, the cartridge is recycled, acquired by a remanufacturing facility and put through a rigorous professional refurbishing process. During the refurbishing process the cartridge is disassembled, thoroughly cleaned and tested for quality. It's then carefully refilled, tested again and brought back to life. Buying remanufactured prevents one less cartridge from ending up in a landfill. A compatible cartridge is a brand new ink cartridge built by a manufacturer other than your printer. It's like buying the generic version of the genuine brand. Most are uniquely designed to differentiate from genuine cartridges. Despite any structural difference you may notice, the cartridge will still fit in your machine and print a full yield, just like the original brand.
Price Factors Many printer manufacturers follow the razor-and-blades business model which may result in higher priced genuine cartridges. Remanufactured ink is much cheaper than the original brand ink. It's far more cost effective to refurbish a previously used cartridge than create a new OEM from scratch. Compatible ink is much cheaper than the original brand. Compatible suppliers don't have to worry about the additional costs that hinder OEMs like new printers or firmware, which lets them keep prices low.
Quality Original cartridges work extremely well and are covered under a warranty by the printer manufacturer High quality remanufactured ink will match the quality of the original, but not all remanufactured ink is created equal. Make sure you buy from a reputable supplier in order to get the absolute best results. High quality compatible ink will match the quality of the original, but not all compatible ink is created equal. Make sure you buy from a reputable supplier in order to get the absolute best results.
What's the difference between ink and toner cartridges?
Ink Cartridges Toner Cartridges
Printer Type Work with inkjet printers Work with laser printers
Material Liquid ink Dry powder
How it works Inkjet printers use a series of nozzles that spray tiny drops of ink directly on the print suface Laser toner printers use static electricity and heat to bond dry toner powder to a page
Commonly used by Casual home users, small business and photographers Large businesses and schools
Number of Pages You Can Print A cartridge's page yield is the estimated number of pages you can print. Page yield is based on 5% page coverage. This means that the quoted page yield is based upon printed pages where only 5% of the page has been imprinted with ink. For example, a short memo has approximately 5% coverage. If you have a cartridge that has a yield of 500 pages, it can print 500 pages of that short memo. If you are printing letters, photos or graphics, your coverage will vary greatly and your page yield will drop significantly.
Cartridge Warranty and Shelf Life Most ink and toner cartridges include a warranty or "best by" date on their box. Remanufactured and compatible ink cartridges can last 12-18 months unopened, and toner cartridges can last up to 3 years.
Cartridge Care and Storage Only open a cartridge when you need it. Opened cartridges will eventually dry out, especially if the protective tape or clip has been removed. If you have an open ink cartridge around and would like to try and prevent it from drying out, place it nozzle side up in a plastic airtight tub. If your cartridge came with protective tape or a clip reapply both before storing. Place a damp cloth or paper towel in the tub, next to the cartridge and keep it stored in a cool, dark place.