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Exceptional Customer Service Earns LD Products 13th Bizrate Award

Exceptional Customer Service Earns LD Products 13th Bizrate Award

LD Products has won the Bizrate Circle of Excellence Platinum Award for the thirteenth straight year.  Bizrate is responsible for facilitating post-purchase satisfaction surveys, gathering customer feedback for thousands of online retailers.  Just 134 retailers received the distinguished Platinum Award after earning top scores on all of the survey’s key service categories.

The company received an overall satisfaction rating of 9.4/10, earning top scores in the following categories:

LD Products 2018 Bizrate Scores

  • Product selection: 9.4/10
  • Ease of search: 9.3/10
  • Clarity of product information: 9.4/10
  • Check-out: 9.5/10
  • Order tracking: 9.6/10
  • Product met expectations: 9.4/10
  • Customer support: 9.2/10
  • Timely delivery: 9.6/10

“Bizrate surveys are an extremely valuable part of our customer service strategy, helping prospective customers make an informed purchasing decision and giving our current customers the opportunity to provide instant feedback,” says CEO Aaron Leon.  “We take every comment we receive to heart and use those insights to make our printer cartridges and support even better.”

LD Products’ in-house customer support team works hard to deliver best in class service to its customers.  Trained ink and toner experts are available by phone, email or live chat 6 days a week, providing sales and 1-1 printer support on nearly every printer model on the market.

A big thank you to all of our customers for leaving us such wonderful feedback!

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