Subscription-based services seem to be everywhere these days. From razors to healthy snacks, you can get almost anything regularly delivered to your front door for a monthly fee. So how does HP’s ink program work and how does it differ?
What is HP® Instant Ink®?
The HP Instant Ink program is another monthly service jumping on the subscription bandwagon (similar to Netflix, Amazon’s Subscribe-and-Save, etc.), and with it they are reinventing the way customers buy ink. HP may be finally offering their ink for a competitive price with this program, but after years of high cartridge prices, some customers are still understandably apprehensive.
How does the HP ink program work?
Instead of buying and owning a cartridge outright and printing when needed, Instant Ink requires that you pay to print a predetermined amount of pages each month. The program comes in different price points so you can choose the plan that suits your printing volume best. Replacement cartridges get sent to you as your current cartridge hits empty.
Is it worth it?
Instant Ink is offered at four different price points1. Their occasional plan goes for $2.99, giving you 50 prints a month. The moderate plan costs $4.99 and gives you 100 printed pages per month. The frequent plan is $9.99, giving you 300 pages per month and they also offer a free plan, giving you 15 free prints per month. Regardless if you print in color or black and white, any page that comes out of your printer counts as one print.
Price-wise, a subscription-based ink service looks pretty enticing. But if you peel back the fine print, dealing with Instant Ink’s rules and regulations may outweigh the convenience of a low monthly cost.
8 Things You Should Know about HP’s Instant Ink Service
Here are some of the things you should be aware of before signing up for HP’s Instant Ink program.
A printed page may not be what you expect.
HP defines a printed page as “a page upon which any amount of ink is placed by your printer” 2. Meaning if you print a page with just one line of text on it, it counts towards your monthly total. By introducing a firm set of print guidelines, customers of this program may want to be mindful of every page that is sent to their printer, especially if they are on a budget. Having minor prints like mailing labels count just as much as a full color photo might put you in a bit of a pickle if you normally don’t think about monthly printing habits. Customers may also need to factor in for unexpected and unintentional prints like the extra pages that magically appear with a printed concert ticket or recipe.
Beware of overage fees.
Printing more than your subscription warrants may add up. HP charges1 $1 per 10 pages on the free plan, a $1 per 10 pages on the occasional plan, $1 per 15 pages on the moderate plan, and a $1 per 20 pages on the frequent plan. Paying an extra dollar for a handful of desperately needed bonus pages isn’t a big deal for most. But if a major print job requires you to print far more than the allotted monthly amount, those extra dollars may add up quick. To avoid the extra fees, customers enrolled in this program might need to plan ahead and weigh their options. Investing in a set of backup cartridges makes the most sense if you have a lot more printing to do. Although it’s an added expense, you’ll be able to continue printing as much as you want without constantly worrying about overage fees.
HP monitors your activity.
HP is watching your printer. By enrolling in the Instant Ink service, you are authorizing HP2 to remotely monitor page count, ink levels, the type of documents you print, the type of device you use to print a particular document and whether the last cartridge you used was new or used. They are also allowed to share some of your information2 (name, address, email, printer model, printer serial number) with the retailer that you purchased the subscription from.
Replacement cartridges may take up to 10 days to arrive.
HP sends replacement cartridges via standard shipping, noting that it could take up to 10 days2 for a new set of cartridges to arrive. Luckily for most, the wait time probably won’t be quite that long. When tested, an order of instant ink cartridges arrived relatively quickly. HP sent an email notification stating that a new set of cartridges were being shipped out on Friday and they were received the following Wednesday. Because it keeps track of your ink, your printer can anticipate when it thinks you will run out and ship ink to you in advance. HP bases this on when your cartridges have enough ink to “print twice as much as the number of average pages in your monthly plan“6. This works pretty well for someone that prints occasionally, and shipping time probably won’t be an issue. But if a high volume print job is in the works, you might want your next cartridge waiting in the wings, not waiting in transit. Need your Instant Ink in a pinch? HP does offer expedited shipping but customers may incur an additional charge.
Unused prints rollover to the next month – up to a certain point.
Under Instant Ink, the number of rollover pages you can accrue corresponds directly with the specific tier you’ve enrolled in. The occasional plan offers a maximum of 50 rollover pages3 in your account at a time, the moderate plan allows for up 100 rollover pages per account and the frequent plan offers up to 300 rollover pages. So if printing isn’t needed for a of couple of months, the number of rollover pages you can acquire is automatically capped.
Your printer must be connected to the internet to accurately monitor your use.
HP’s Instant Ink cartridges are designed to communicate directly with your printer to accurately track4 page usage and ink levels. The cartridges only communicate to the printer when you are connected to the internet, so if your internet connection is spotty or disconnected for a period of time, it won’t be able to properly record your page total. Any pages you print when your printer is not connected to the internet will be recorded when you reconnect and refresh the page counter included in Instant Ink’s online portal. This delay may become a problem for Instant Ink customers if they run a big print job offline, reach their monthly page limit and need a replacement cartridge right away. If the connection isn’t able to reflect how many pages you have left in real time, the program might not be able to anticipate when to ship out a new cartridge. Waiting for the service to catch up with you may put the brakes on a major project, requiring you to go out and buy regular cartridges in the interim.
Instant Ink only works with certain printers.
There are a select number of printers5 that operate under the Instant Ink program. Consumers with older model machines will need to upgrade if they want to enroll in the service. Printers can range from around $70 to $380, depending on the model and where you buy.
Forget to pay your Instant Ink bill and HP just might shut off access to the service.
Worrying about a monthly charge to use something as commonplace as a printer isn’t something we are used to. If you don’t stay current, HP has the option to temporarily shut down access2 to the service and your Instant Ink cartridges. A temporary delay in the service might be a bigger issue than anticipated if you happen to be low on ink at the time. Since Instant Ink relies on an active account to report ink levels, a delay in payment might also delay the shipping time of a badly needed replacement cartridge.
Instant Ink is making us think differently about the way we print. The low monthly rate and ability to print whatever you need within a designated page range is very enticing, especially for consumers that only print a few times a month. But for customers that are trying to stick to a strict printing budget, the extra fees that come along with unexpected prints might end up being a burden. No matter where you stand, factors like a monthly bill, connectivity concerns, and overage fees are worth keeping in mind.
If HP Instant Ink’s terms and conditions are a concern for you, aftermarket cartridges are a compelling alternative. A lot of customers still prefer using aftermarket to other options for replacement ink and toner cartridges. Remanufactured and compatible cartridges are competitively priced and allow you to print freely without a long list of preconditions. Check out this banner to see the dramatic difference in pricing.
A lot of customers have made the switch to compatible cartridge replacements and are enjoying the same print quality as an original brand cartridge.
Doing your research on replacement cartridge options can save you tons of money. Now that you a have a better idea of what to expect with Instant Ink and what other options you have, the choice is up to you. A lot of customers who have used HP Instant Ink share their feedback below.
1 “How It Works.” HP.com, https://instantink.hpconnected.com/us/en?jumpID=va_nxc3gze76w. Accessed 18 February 2019.
2 “HP Instant Ink Terms of Service.” HP.com. https://instantink.hpconnected.com/us/en/terms. Accessed 18 February 2019, v.08.13.2018.
3 “HP Instant Ink – Understanding HP Instant Ink Monthly Charges.” HP.com, http://support.hp.com/us-en/document/c03917913. Accessed 18 February 2019.
4 “HP Instant Ink – Page Count Is Not the Same as Actual Pages Printed.” HP.com, http://support.hp.com/us-en/product/HP-Instant-Ink-series/5264756/model/5401249/document/c05029962/. Accessed 18 February 2019.
5 “HP Instant Ink Eligible Printers” HP.com, https://store.hp.com/us/en/SearchDisplay?client=&searchTerm=HPInstantInkPrinters&search=&charset=utf-8&storeId=10151&catalogId=10051&langId=-1&beginIndex=0&pageSize=50&jumpid=cp_r11549_hho_iieligible_printerselector_090117. Accessed 18 February 2019.
6 “HP Instant Ink FAQ.” HP.com, http://m.hp.com/us/en/ads/instant-ink/faqs.html. Accessed 18 February 2019.