Frequently Asked Questions
Product Questions & Troubleshooting
This is common with ink cartridges that have attached print heads (such as HP, Lexmark or Dell). Cartridges are typically kept flat or upside down for weeks or months before being used. As a result, the ink will settle at the other end of the cartridge and will be unable to directly feed the print head. The easiest remedy for this is to open the box and stand the cartridge upside down for a few minutes before using. Next, get a damp paper towel, fold it into quarters and the set cartridge print head down onto it, holding it there for three minutes. This will help to prime the print head and pull the ink out. Finally, install the cartridge into your printer and print a few test pages.
Browsing/Pre-Purchase and FAQ
Remanufactured inkjet cartridges are original printer-brand cartridges that have been through one cycle of service before undergoing a professional remanufacturing process. These cartridges and their print heads are (1) thoroughly cleaned and filled with a high quality equivalent ink formulation, (2) checked to ensure they have the correct internal atmospheric pressure, (3) inspected for any possible shell leakages, (4) tested to ensure that the electrical circuitry is operational, and (5) undergo and pass a lengthy print test. Only cartridges that pass our rigorous inspection process and meet our high standards become LD-brand remanufactured cartridges.
Inkjet cartridge refilling is the practice of personally recycling your empty, OEM (printer brand) ink cartridge so it can be used again. We offer LD-brand and InkTec refill kits to be used with various brands and models. These refill kits allow you to refill your empty OEM (printer brand) cartridge 2-6 times with high quality ink. Refilling your own cartridge is the most cost-effective solution for printing and is the best option for preserving the environment.
UNIVERSAL REFILL KITS AND INK QUALITY INFORMATION
The quality of the ink will widely determine the outcome of the quality of prints of your refilled cartridge. All LD and InkTec ink are formulated and tested under strict laboratory conditions to ensure the highest output quality at all times, and is comparable to other OEM products.
The amount of times a cartridge can be refilled depends, in part, on the care taken during the refill process and its storage condition, as well as the state of the inkjet print head. Until the print head wears out you can continue to recycle your empty cartridges. Generally, you can expect to refill your empty OEM cartridge between 2-6 times.
If possible, you should refill your inkjet cartridges before they run out. This will prevent ink from drying in the print head between refills.
Compatible, third-party print cartridges have a three-year shelf life.
Rather than ship your empty cartridges back to our warehouse, we suggest that you find a local recycling facility for proper disposal. It's not only better for the environment to keep them local, we've found it's more convenient for our customers. Most major office supply retailers will accept old or recycled cartridges, or direct you towards a resource that will accept them. To find the closest recycling facility in your area, visit Earth911.com. Just search by material type (ink or toner) and your zipcode!
Purchasing Questions
Many customers express a legitimate concern as to whether the use of third-party ink or toner will void their printer’s warranty. The answer is NO!
What follows is a partial quote from the Magnuson-Moss Warranty Improvement Act, which protects your rights and your warranty.
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
Section 2032 (c)
"No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
- The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
- the Commission finds that such a waiver is in the public interest.
More simply put, your printer warranty cannot be voided just because you choose to use compatible, third-party products unless the manufacturer can prove that the compatible product caused direct damage to your printer. No company, associate, salesperson, or service technician can deny you service or a refund that would otherwise be covered under a warranty program simply because you use a compatible product; your consumer rights are protected by United States law.
No, the order total after any coupons or discounts are applied must be over $50.00 in order to receive free shipping in the contiguous U.S.
Aside from our everyday low prices, you can always sign up for our coupon newsletter by visiting our ldproducts homepage. Once on our homepage all you need to do is enter your email address in the space provided at the center and bottom of the LD homepage and you’ll automatically be enrolled in our e-newsletter to receive exclusive discount offers toward your next order. Some restrictions do apply.
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We’ve made shipping easy for our Canadian customers by partnering exclusively with DHL for all orders going to Canada. Rates start at just $7.99! No longer worry about surprise customs fees or multiple postal carriers, our rates take care of everything upfront and DHL handles your order for the entirety of the shipment. Additional applicable taxes and/or customs fees will be added at checkout. As soon as your order ships, we'll send you a shipping confirmation email with DHL tracking information. Most orders ship out the same day and can take between 4-9 business days to arrive at their destination.
Local sales or use tax may apply to your order depending on the order’s “ship to” address. For important information on sales and use tax, please see our sales and use tax page.
Yes, we offer UPS 2 Day and Overnight shipping. 2nd Day shipping options are available during the checkout process. If you would like to get your package delivered overnight you can get a shipping quote by calling us at 888-321-2552, as this option is not available online.
We strive to provide you with the safest online ordering experience possible. This site is tested and certified daily to pass the "McAfee Secure" Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
If you would like to pay by check or money order please use the online checkout process. Start by selecting the items you wish to order. When you have all the items you want press the "check out" button. Continue through the checkout process by entering your shipping address. Under the payment option you will see an option to "Pay by Check." Select this option and continue. Write the order confirmation number on your check and send it to our address: 3700 Cover St. Long Beach, CA 90808. Please note your order will not be shipped until your check has been received.
Post-Purchase Questions
Once an order is received online an email confirmation is immediately sent to the email address that was provided. Another email is then sent to you once the order is processed. A final email confirmation will be sent once the order is actually shipped out. If you have not received any confirmation emails, it is possible that the email was delivered to your Junk Mail folder or we may have your incorrect email address on file. It is also possible that the order was not received, in which case you may call our customer service at 888-321-2552 for assistance.
We ship all orders from Long Beach, California. Most packages that are shipped to an address within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. To view our transit times click here. There is alsothe rare possibility that one of the items you ordered may be back ordered. You can check the status of your online order by clicking here to login. You may also call customer service at 888-321-2552.
You may track your order by logging in to your online account, click here to log in. You may also call our customer service department at 888-321-2552; one of our courteous representatives will be able to assist you in locating your order.
You can find more information about how you can recycle your old printers by clicking here!
Manufacturer Support Questions
A printer driver is software that comes with your printer. Once installed on your computer, drivers covert the information that different programs make into printable formats for your printer. Without drivers, printers wouldn’t know how to resize and reorganize information from webpages to fit onto whatever size of paper that you use in your printer. Printer drivers are basically there to tell your printer how to make what you end up seeing on the page look as close as possible to what you see on your screen.
Although there is no manual for individual printer cartridges, a manual does come with your printer. If you happen to lose your printer manual, online copies can typically be found on the manufacturer’s website.
Each printer manufacturer also releases a Material Safety Data Sheet (MSDS) for the ink and toner that they produce. These sheets go over the safety implications associated with the contents of their products. For instance, ingesting the liquid ink inside of an ink cartridge is inadvisable and potentially harmful; but to figure out what the specific results of that decision would be, you would refer to a Material Safety Data Sheet.