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Get in touch with one of our award-winning customer service representatives right away and we will be happy to walk you through the return or exchange process step by step! We promise it's easy. We work hard to make sure all of our customers are 100% satisfied with their purchase, that's why we offer a LIFETIME Guarantee on all LD branded products. See below for non-LD Branded products.
Returns Policy Questions & Answers
Purchase the LD Brand? Relax and kick your feet up. You’re covered.
Remanufactured Ink Cartridges & Toners, Compatible Ink Cartridges & Toners and Refill Kits
All of our LD branded products are backed by a LIFETIME 100% satisfaction guarantee. Any remanufactured or compatible product purchased from LD Products is covered from the date of purchase for the lifetime of the product. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund--your choice. Simply contact one of our friendly customer service representatives and we will make it right. Product concerns must be dealt with within one year from the date of purchase. Concerns made known after the one-year period will be issued store credit. All orders placed with store credit must be placed with a representative over the phone. Products over a year old must be returned or a new order must be placed before a refund is processed. Shipping costs for refunded items are the responsibility of the customer, except in the event of a packing error.
Original Manufacturer Brand Ink Cartridges, Toners and Office Supplies
If ordered incorrectly, we do not accept returns of open OEM cartridges. Please check your item against printer model number for accuracy before opening. Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase. Store credit will be issued for concerns dealt with 16-30 days after the date of purchase. All orders placed with store credit must be placed with a representative over the phone.