Shipping Policy

General Shipping Terms

Orders under $50.00 that are shipping to the contiguous U.S. are charged a flat rate of $4.95. Orders shipping to the contiguous U.S. over $50.00 are shipped FREE (HI, AK, APO, PR, Guam, etc. excluded).

U.S Non-Contiguous Orders

Orders shipping to non-contiguous U.S. territories will ship through the U.S. Postal Service according to the rate chart found here. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau.

Canadian Orders

Orders shipping to Canada will ship Priority Mail according to the rate chart found here. Due to higher restrictions, safe guards, and customs inspections, orders can take up to 6-12 business days to arrive. Unfortunately, Canadian shipments do not have tracking numbers. Usually light orders take 6-7 days while heavier orders take longer. Customers are responsible for any duties or taxes imposed by Canadian Customs.

Expedited Shipping

You may upgrade your shipping option to UPS 2nd Day during checkout by paying actual 2nd Day shipping rates. The 2nd Day option is only available if you live in a state where UPS Ground takes more than 2 days to deliver from our warehouse in Long Beach, CA. (This protects you from unnecessarily paying for 2nd day shipping when the UPS Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility. If you require overnight shipping please call us at 888.321.2552 as we do not have this option available for internet orders at this time.

Exclusive Low Cost UPS 2-Day Shipping Rates Are Now Available!

Customers that order LD-brand cartridges are eligible for our new low cost UPS 2-Day shipping rates. Now your cartridges can be delivered faster and affordably! To see if your order is eligible, just add the desired cartridges to your cart. If our new rates come up as an option during checkout, your order qualifies and you can take advantage of our super low 2-day shipping prices!

New UPS 2 Day Rates (for LD-brand printer cartridge orders only)

• Any order under 2 pounds is $6.99
• Any order between 2-10 pounds is $8.99

Shipping Details

We ship from Long Beach, California M-F. Orders placed before 4PM PST usually ship out the same day. Typically, orders placed after 4PM PST will ship the following day. Orders placed Friday after 4PM PST will ship the following Monday or next business day. Shipping time usually takes 3-5 working days to arrive to the East Coast and 1-3 working days on the West Coast. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.

Tracking emails are sent M-F night from our internal system from [email protected] (our parent company). You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.

Faster Delivery to the East & West

• USPS Priority Mail - Estimated Transit Time
• Standard Ground Shipping - Estimated Transit Time

The United States Postal Service provides Priority Mail shipping as a
speed solution to get packages across the country in just a few days.

Ground carriers have sophisticated tracking capabilites and your package will be scanned at
many transit points throughout its route to your destination. Ground carriers do not deliver to PO Boxes.

Shipping Rates

*Rates will be calculated at checkout