Don't Let Firmware Updates Stop You from Saving!
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Select your printer brand below -
Turn off automatic firmware updates* -
Print when you want using the cartridges you want - without worrying about your printer manufacturer controlling your ink
Learn how to protect your LD-brand cartridges and make your ink last longer
Firmware Update FAQ
What is a firmware update?
A firmware update is software relating to your printer’s functionality.
Why should I turn off automatic firmware updates?
Some printer manufacturers try to make it difficult for you to use lower priced compatible cartridges with firmware updates. We’ve found it’s better for our customers to turn off their automatic firmware updates all together so they remain protected for the life of their printer. You should have the freedom to choose what to use in your printer without the worry of a firmware update interrupting an important print job!
How do firmware updates stop compatible cartridges?
Your printer and your cartridges need to talk to each other to create a print. When a printer manufacturer introduces a firmware update that doesn’t agree with a particular compatible cartridge that line of communication gets lost. The new printer firmware can’t talk with the cartridge and the printer stops working. After this happens most consumers will see a “cartridge problem” message on their display screen which means their printer has stopped recognizing the compatible cartridges.
How do I turn off firmware updates?
Firmware update settings are usually found under the settings or maintenance menu of your printer — this is where you can turn off your automatic updates! Keep in mind, the disabling process may vary depending on what printer you own. If you are having trouble turning off your firmware, please contact our customer service team for further assistance.
What should I do if a firmware update stops my compatible cartridge?
Contact us! We back every cartridge with Lifetime Guarantee. If your cartridge isn’t working we will gladly ship out a replacement cartridge or issue a refund, it’s up to you!
Have a Firmware Question?
Contact an ink and toner expert! We're available by phone, chat and email 6 days a week.
Lifetime Guarantee
Every LD-Brand cartridge is proudly backed by our Lifetime Guarantee. If you're not wowed by out ink, we'll replace your cartridge or give you a refund.
Lifetime Guarantee
Every LD-Brand cartridge is proudly backed by our Lifetime Guarantee. If you're not wowed by out ink, we'll replace your cartridge or give you a refund.
*Turning off updates may affect other functionality. Please see your printer support page for more details.